Terms & Liability

1. Authorization to Circumvent (Bill C-244)

By requesting repair services from Dexterity Systems, you authorize us to circumvent "Technological Protection Measures" (TPMs) on your device for the specific purpose of diagnosis, maintenance, or repair.

This activity is protected under Canadian Federal Law (Bill C-244), but may void any remaining manufacturer warranty on your device. If preserving your warranty is important, please contact your manufacturer first.

2. Manufacturer Response Risk

Some manufacturers actively discourage independent repair. While Dexterity Systems follows industry best practices, future software or firmware updates from the manufacturer could potentially disable or limit the functionality of repaired devices.

Dexterity Systems is not liable for any manufacturer actions taken against independently repaired devices, including but not limited to: blocked updates, disabled features, or refusal of future warranty service.

3. Data Responsibility

You are responsible for backing up your data before service. While Dexterity Systems takes reasonable precautions, hardware repair carries inherent risks. Components can fail unexpectedly during diagnosis or repair.

Dexterity Systems is released from liability for any data loss that occurs during service. If your data is irreplaceable, please ensure you have a current backup before bringing in your device.

4. Data Recovery Services

Dexterity Systems provides logical data recovery only. This includes recovering deleted files, fixing corrupted partitions, and rescuing data from computers that won't boot.

We do not perform physical repairs on storage media (e.g., opening hard drives, swapping read/write heads). If your device requires a cleanroom environment due to mechanical failure (clicking sounds, physical damage), we can refer you to a specialized lab in Calgary or Edmonton.

No charge if recovery fails. If we cannot recover your data through logical means, you pay nothing.

5. Encrypted Devices

If your device uses encryption (BitLocker, FileVault, or similar), you must provide the recovery key or password before service. Without this key, we cannot access the drive to perform repairs or recover data. If you don't know if your device is encrypted, we can help you check during the intake process.

Dexterity Systems cannot bypass encryption. If you have lost your encryption key, please contact your device manufacturer or IT administrator.

6. Service Limitations

Not all devices can be repaired. Parts availability, device age, and extent of damage all affect repairability. We will provide an honest assessment and quote before beginning any work.

If we determine a device is not economically repairable, we will explain why and discuss alternatives. You will never be charged for repairs we cannot complete.

7. Pre-existing Damage

Device condition is documented at intake. Any pre-existing damage (scratches, dents, cracks, water indicators) will be noted before work begins. Dexterity Systems is not responsible for cosmetic or functional issues that existed prior to service.

8. Minimum Service Fee

A minimum service fee of $50 applies to all diagnostic work. This fee covers the first hour of labor and applies regardless of whether you proceed with the repair.

For on-site service calls, the first hour is $75 (includes travel within Olds). A $20 travel fee applies for service outside Olds (Didsbury, Sundre, Carstairs, and surrounding areas).